Cared for like our own home
Estates provides technical services, pre-opening support and operations management under Estates The Living or Estates The Premier for hotels and serviced residences developed to a consistent standard, as well as privately owned apartments and villas that meet the requirements for use as guest accommodation. We become involved early in a project, as decisions on design, layout and equipment shape both the guest experience and long-term operational performance.
01
Technical services
From the design stage, we review layouts with brand standards, operational requirements, materials and service flows in mind. We do so in our capacity as operator and within the agreed contractual scope; our input does not replace the professional responsibilities of architects, engineers or contractors.
- Brand standards and operational requirements
- Input on space planning
- Schedules of furnishings, operating supplies and equipment
- Design review
02
Pre-opening
Careful preparation before the first guest arrives lays the foundation for lasting operating quality.
- Recruitment and training
- Service standards and operating procedures
- Property management, reservation and distribution systems
- Sales, communications and opening plans
03
Operations management
Every day, we care for each property with the attentiveness of a host, while maintaining the management discipline and transparency that owners expect.
- Guest reception and care
- Revenue management, sales and distribution
- Housekeeping, engineering and food and beverage services, tailored to each property’s operating model
- Annual budgets and regular owner reporting
How we begin
We consider every enquiry carefully and take on only properties we believe we can operate well.
01
Initial conversation
You share an overview of the property, its location and your expectations.
02
Suitability review
We consider the location, the product and the appropriate brand.
03
Proposal
We set out the scope, partnership model and plan in a separate proposal.
04
Agreement
Both parties agree the terms and the implementation timeline.